Returns & Exchanges
At Zelos Watches, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, we offer a 30-day return policy for items in their original, unworn condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the watch in its original presentation box, including all warranty cards, extra links, and protective films.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our quality control team verifies the watch's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing